Renegade Shop FAQs
ORDERS & SHIPPING
PROCESSING & SHIPPING TIMES
When will my order ship?
Shipping times vary, most orders will ship within 1-3 weeks depending on current schedule. This is the time it takes to prepare the package, not ship it. Small items orders—overstock books, stickers, pins, etc.—are sent primarily via USPS/UPS.
Please keep in mind that USPS may have delays in shipping time, especially during the Holiday seasons.
Some items ship from the Renegade Romance office, and others from a fulfillment center. Orders may arrive in multiple packages.
Is Packaging Discreet?
Packaging primarily includes plain boxes, bubble mailers or flat mailers with no branding, envelopes similarly have no branding. Occasionally, leftover boxes from past subscriptions may be used in shipping out your order, these boxes do show the Renegade Romance logo or text. Orders sent via the fulfillment center have no branding.
PRE-ORDERS
Ordering/Purchasing Pre-orders
Please place any preorder purchase SEPARATE from other preorders and general orders. Renegade will no longer be splitting order fulfillment if you order multiple pre-orders or a pre-order and stickers, art or any other small item. It increases time to process and can also increase shipping costs that come out of Renegade's 'pockets'.
When will my Pre-order ship?
Pre-orders vary on when they are fulfilled. It will be listed in the description of the pre-order the estimated time of shipping.
CARE INSTRUCTIONS
Our clothing designs are printed using the direct-to-garment (DTG) method—a process that utilizes digital printing. This method also provides a stronger bond between ink and fiber.
While clothing is machine-washable and care instructions are listed on garment tags, we recommend that you wash in cold and tumble dry low to medium—though hang-dry is even better—as the best care option for your apparel.
SIZING
T-shirts All T-shirts are Comfort Colors Unisex sizing
| S | M | L | XL | 2XL | 3XL | 4XL | |
|---|---|---|---|---|---|---|---|
| Width, in | 18.25 | 20.25 | 22.00 | 24.00 | 26.00 | 27.75 | 29.75 |
| Length, in | 26.62 | 28.00 | 29.37 | 30.75 | 31.62 | 32.50 | 33.50 |
| Sleeve length from center back, in | 16.25 | 17.75 | 19.00 | 20.50 | 21.75 | 23.25 | 24.63 |
| Size tolerance, in | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 |
Crewneck Sweatshirts Gildan Unisex sizing
| S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
|---|---|---|---|---|---|---|---|---|
| Width, in | 20.00 | 22.01 | 24.00 | 26.00 | 28.00 | 30.00 | 32.00 | 34.00 |
| Length, in | 27.00 | 28.00 | 29.00 | 30.00 | 31.00 | 32.00 | 33.00 | 34.00 |
| Sleeve length (from center back), in | 33.50 | 34.50 | 35.50 | 36.50 | 37.50 | 38.50 | 39.50 | 40.50 |
| Size tolerance, in | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 |
Hooded Sweatshirts Gildan Unisex sizing
| S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
|---|---|---|---|---|---|---|---|---|
| Width, in | 20.08 | 22.05 | 24.02 | 25.98 | 27.99 | 29.92 | 31.89 | 33.86 |
| Length, in | 27.17 | 27.95 | 29.13 | 29.92 | 31.10 | 31.89 | 33.07 | 33.86 |
| Sleeve length from center back, in | 33.50 | 34.50 | 35.50 | 36.50 | 37.50 | 38.50 | 39.50 | 40.50 |
| Size tolerance, in | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 | 1.50 |
OTHER PROBLEMS:
If you have a problem with your order, the best course of action is to email us at help@renegaderomancebox.com and include your order number in the subject.
Package Never Arrived
Please allow sufficient time for shipping, especially with current and ongoing delays worldwide. Feel free to reach out to help@renegaderomancebox.com if you are concerned about your order. This particular concern will be addressed on a case by case basis, as there are multiple variables that can affect shipping, etc.
Damaged, Missing, or Incorrect Items
Please reach out to us at help@renegaderomancebox.com regarding any damaged, missing, or incorrect items. We do process these issues on a case by case basis. We request that you have pictures available of the items in question if they are damaged or incorrect.
Exchanges
We do not provide exchanges. Please verify the items in your cart are your desired items before checking out.
Refunds
All sales are final.
Renegade Romance's Right to Refuse Business
Renegade Romance has the right to refuse business to anyone, as long as it is not discriminatory against disability, gender, sex, race or religion.
OTHER FAQ
Are your designs officially licensed?
While we may not always work directly with the author on a design inspired by their books or characters, all items are made with permission from the authors. Bulk orders for subscription boxes and larger projects were ordered and sold with permission from authors and artists as commissions.
Will you add larger sizes in the future in the clothing shop?
Yes! The shop already has extended sizing as each design allows. If you have a specific item in mind, please email help@renegaderomancebox.com with the details and we will do our best to accommodate.
IF YOU HAVE ANY QUESTIONS THAT HAVE NOT BEEN ANSWERED HERE PLEASE EMAIL US AT HELP@RENEGADEROMANCEBOX.COM
Updated 5/2026