Damages & Delivery Disputes

DAMAGES

If submitting an email to Renegade regarding damages, please do so WITHIN 7 DAYS of delivery to qualify for replacement consideration.

Renegade Romance takes pride in its quality control. While we do our very best to ensure every single book is up to our standards, and packed safely and securely for shipping, we understand that there may be instances when things may escape our notice or are out of our control.

If the shipping box is not damaged beyond normal shipping wear and the imperfections are under 1 centimeter, the book is not eligible for consideration for return or replacement.

If the shipping box is damaged beyond normal shipping wear or the imperfections are over a centimeter in size, please send photos of all damage to help@renegaderomancebox.com.

What is considered damaged for replacement:

  • Ripped pages that affect the content
  • A tear or rip on the front of the book or spine that is greater than 1cm
  • Largely bent, crushed or dented corners and or spine
  • Residue or marks on the front, back or spine that cannot be removed and or affect the design as a whole
  • Water Damage

What is not considered damaged for replacement:
  • Minor marks on the back of the book
  • Minor creasing/indent, or folding on the top or bottom of the book spine
  • Small wave to books (that is not considered water damage)
  • Small indenting on the corners of the spine
  • Slight design shift on the spine

Please note:
Damage reports without photos or links to photos will be deleted without response.
In the event of a replacement, customer is required to pay return shipping to Renegade Romance.


DELIVERY DISPUTES

Renegade Romance will not replace or refund packages marked as 'delivered' by the shipping service. Please contact your local postal office if you package has been delivered but is presumed missing. Packages are not officially considered lost for insurance or claim purposes until at least 15 days from the ship date. If you wish to receive a replacement for a presumed missing package, you will be required to repurchase the box and pay for shipping.

If a package is returned to the Renegade Romance office, you will be given the option to pay to reship the box back to you.



updated 9/2026